Return & Refund Policy
We stand behind the quality of every order. If something isn't right, we'll make it right.
Last updated: March 2026
10-Day Notification Window
If you receive an item with an issue — such as a defect, incorrect print, wrong size, or damage during shipping — you must notify PrintzOnDeck LLC within 10 days of receiving your order. After 10 days, we are unable to process return or replacement requests.
How to Report an Issue
To start a return or report a problem:
- Email [email protected] or call (203) 928-8708
- Include your order number
- Describe the issue in detail
- Attach photos of the problem (required for defect or damage claims)
Our team will respond within 24 hours to review your claim and provide next steps.
Eligible Returns
- Items must be unused and in original condition
- Approved returns receive store credit or a replacement — not a refund to the original payment method
- If the error is on our part (defective, incorrect, or damaged item), we cover return shipping
- If the return is not due to our error, the customer pays return shipping
Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom or personalized products (items printed with your artwork, logo, or design)
- Used items
- Items reported after the 10-day notification window
Our Error Guarantee
If we made a mistake — wrong print, wrong item, production defect — we will reprint or replace your order at no cost, including return shipping. We take full responsibility for errors on our end.
Cancellations
Orders may be cancelled before production begins. Once your order enters production (after artwork approval and payment), cancellations are not available. Contact us as soon as possible if you need to make changes.
Contact Us
If you have questions about our return policy, please reach out:
Have a question about an order?
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